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Telephone: 09 4105169
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Customer Service

 

 

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We offer a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging, together with your receipt and we will replace it for you!


Refund Policy

If your goods arrive damaged or defective please contact us on 09 4105169 and we will arrange to exchange the goods or provide you with a refund

Freight Charges

$5.00 throughout the North Island, all orders over $50 freight free. Delivery is by courier to your door within 3-5 working days wherever possible. You will be advised of any unexpected delays.  Any orders received after 3pm on a Friday will not be processed till Monday morning.   We do not accept international orders.

Back Orders

If, for some reason, the product you request is not in stock, we will advise you by email and give you an estimated date of arrival. If you are not happy with this you have the right to cancel your order

Handling & Shipping

We take every precaution to send your goods out in good condition. They are carefully packed and sent by courier. Please let us know if you have a problem with your goods on delivery

Credit Card Security

Please feel confident that your credit card details are secure. All credit card payments are processed using Direct Payment Solutions. All credit card numbers are encrypted by softwhere when the order is placed using 168bit encryption. They are decrypted after they reach DPS's systems. They are not held in any website and they are not divulged to the clinic. You can also choose to telephone us with your credit card details and we can do a manual transaction. If, however, you do not wish to order online you can print out your order and fax it, together with credit card details to 09 4108638 or post, together with your personal cheque to 218 Forrest Hill Road, Forrest Hill, 0620. Payment is required prior to delivery

Sales support

We pride ourselves on our great sales support. Please contact us at info@forresthillvet.co.nz for any assistance you may require

Privacy

Your privacy is respected, we do not collect or give out any information to any third party. No information will be disclosed to outside parties.
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Contact Us

4105169

fh.vets@xtra.co.nz

218 Forrest Hill Road
Forrest Hill
Auckland 0620
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